Usability testing

Watch real people
try to use it.

I put your website, app or prototype in front of the people it’s for, give them real tasks and watch where they hesitate, guess or give up. Then you get the fix list.

Book a call See what you get ↗

At a glance

Good for: You’re about to launch, torn between two designs, or stuck on a task people keep failing.
Who does it: Brian, start to finish
The fixes: Built by whoever you choose
Price: Agreed in writing before we start

The real question

Can the people it’s for actually do the task? And where do they get stuck?

01 / Use this when

You’re about to launch, torn between two designs, or stuck on a task people keep failing.

02 / How I do it

Realistic tasks, the right participants and a plan we agree first. Who recruits, and how people take part, is settled before the first session.

Before launch

Put the booking or checkout
through its paces.

For example, you’re preparing to launch a shop or a new booking flow. I test it with the kind of people who’ll use it, while there’s still time to fix what gets in their way.

01 / Set it up

The right people, with a clear plan

We agree who needs to take part, who recruits them and the questions the sessions need to answer. Participants know what taking part involves and give consent before the session.

02 / Try real tasks

From choosing to confirmation

Ask someone to find a suitable product and complete a test purchase, or choose an appointment and reach booking confirmation. I watch where the screens, wording or missing information get in the way.

03 / Decide what’s next

A fix list you can work through

You get prioritised findings showing what people did and where they got stuck. The report sets out who took part and which tasks were tested, so you can judge what to fix before launch and what to investigate next. We can include a retest of the revised screens in the scope.

Prepare a testing brief Investigate an existing checkout ↗

Not a slide deck

What lands
on your desk.

The plan: questions, who to recruit and the task script

Notes on what every participant did, handled the way we agree

What I saw, kept apart from what I think it means

A ranked fix list. Recordings only if agreed and consented.

See the templates and sample report ↗

How it runs

From “we think”
to “we saw it”.

Plan and recruit

Set the tasks, find the right people and sort out consent.

Watch, don’t steer

People try the task their way. I don’t show them how it’s meant to work.

Tell you straight

What kept happening, what didn’t, and what to fix first.

Proof, not promises

See it for
yourself.

The five client case studies are real projects with real participants.

Want to see the report format? Read the self-review of my old website or grab the blank templates.

Client case · an investing app

ID checksneeded, kept
Photo captureglare, rejections
Leave to find IDprogress lost

The checks weren’t the problem. Photo capture and lost progress were.

Watching people sign up on their own phones showed glare, rejected documents and a restart if they left to find their ID. We tested a preparation checklist and looked at save-and-resume.

Read the identity-check case See the report format ↗

Before we start

What to bring.

Something people can use, what you want to learn, who it’s for, any access needs, who handles recruitment, and your timing.

Build your brief ↗